ELIGIBILITY FOR RETURNS:

As most of our items are made to order, we do not accept returns for change of mind.

Returns (excluding sale items) will only be accepted under the following conditions:

• Items are unworn, unwashed, unaltered, and free from damage or marks.

• All tags must be attached, and the item must be in its original condition.

• Proof of purchase must be provided.

• You must contact us within 7 days of receiving your order to request a return or exchange.

Any return requests made after 7 days may not be accepted unless the item is deemed faulty.

​

​

FAULTY ITEMS:

If you believe your item is faulty, please contact us within 7 days of receiving it. Include a description and clear photos of the issue. We will assess the fault and offer either:

• A replacement,

• A repair, or

• A full refund to the original payment method, depending on the nature of the fault.

​

​

EXCHANGES:

We offer exchanges for sizing issues only, subject to availability.

To request an exchange:

• Contact us at contact admin@samuelderaadt.com within 7 days of delivery.

• Once approved, return the item using a trackable shipping method, including the original packing slip.

• After the item passes our quality check, we’ll send out the new size or issue a refund for any difference in price.

If your requested size is unavailable, we will issue a full refund instead.

​

​

REFUNDS:

Refunds are only issued in the case of:

• Faulty items

• Unavailable items for exchange.

Approved refunds will be processed back to the original payment method within 5–10 business days of receiving the returned item.
Original shipping charges are non-refundable, unless the item is faulty.

​

​

CONTACT US:

If you have any questions regarding returns, exchanges, or our mending service, please reach out via our contact page or email us at contact admin@samuelderaadt.com